Privacy Policy

PortraitsImpossible.com ("we," "us," or "our") operates this website and is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit PortraitsImpossible.com and place an order with us.

By using this website, you agree to the collection and use of information as described in this policy. This policy is governed by the laws of the State of Washington.

Information We Collect

We may collect the following types of information:

• Your name, email address, mailing address, and zip code when you place an order
• Photographs you upload to create your Portrait Impossible
• Payment information (processed securely through PayPal — we do not store your card details)
• Account credentials if you choose to create an account
• Birthday month and year if you opt into the Birthday Club
• Technical data such as IP address, browser type, and pages visited

How We Use Your Information

• Process and fulfill your portrait order
• Send order confirmation, proof, and shipping notifications
• Respond to customer service requests
• Send Birthday Club offers if you have opted in
• Send seasonal marketing communications (you may opt out at any time)
• Improve our website and services
• Comply with legal obligations

Your Photos

The photographs you upload are used solely to generate your Portrait Impossible. We do not sell, license, or share your photos with any third party for any purpose other than fulfilling your order. Photos are stored securely and associated with your account for the purpose of reordering. You may request deletion of your photos at any time by contacting us.

Sharing of Information

• With print fulfillment partners to produce and deliver your order
• With payment processors (PayPal) to complete transactions
• With service providers who assist in operating our website, under confidentiality obligations
• When required by law or to protect the rights, property, or safety of PortraitsImpossible.com or others

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our site, analyze traffic, and support marketing efforts. You may disable cookies in your browser settings, though some features of the site may not function properly as a result.

Data Retention

We retain your personal information and uploaded photos for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at the email below.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Your Rights (Washington State)

If you are a resident of Washington State, you have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at the email address below. We will respond to your request within 45 days.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the site after changes constitutes acceptance of the updated policy.